Refund and Returns Policy
Refund and Returns Policy
At TopSellingDigitals, we strive to ensure customer satisfaction with our digital products. Due to the nature of our products (digital downloads), all sales are generally final. However, we understand that issues may arise, and we are here to help.
Refund Policy
- Eligibility for Refunds
- Refunds may be granted under the following conditions:
- You have not downloaded the product.
- The file provided is corrupted or non-functional, and we are unable to provide a replacement or fix within a reasonable timeframe.
- The product description does not match what was delivered.
- Refunds may be granted under the following conditions:
- Ineligible Refunds
- Refunds will not be granted under these circumstances:
- You have already downloaded or used the product.
- You changed your mind after the purchase.
- You purchased the wrong product by mistake.
- The product is functioning as described.
- Refunds will not be granted under these circumstances:
- How to Request a Refund
- If you believe you are eligible for a refund, please contact us at [email protected] with the following details:
- Your order number.
- A brief description of the issue.
- Proof of the issue (screenshots or error messages, if applicable).
- If you believe you are eligible for a refund, please contact us at [email protected] with the following details:
We will review your request and get back to you within hours.
Exchange Policy
We do not offer exchanges for digital products. If you encounter issues with your download, we are happy to assist with troubleshooting or providing a replacement file, where applicable.
How to Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to reach out to us at [email protected].
Need help?
Contact us at {email} for questions related to refunds and returns.